Digital Download Policy

Digital Download Policy

This Digital Download Policy explains how digital products purchased from Mockup Studio are delivered and accessed.

Digital Product Delivery

All products sold by Mockup Studio are digital products. No physical product will be shipped. After your purchase is completed, you will receive access to your digital files, download links, Canva template links, or access instructions.

Instant Access

Most digital products are available immediately after checkout. Access details may be shown on the order confirmation page and/or sent to the email address used at checkout.

Email Delivery

Please make sure your email address is correct before completing your order. If you do not receive your download email, check your spam, junk, promotions, or updates folder.

Canva Template Links

Some products include Canva template links. You may need a Canva account to open, edit, and use these templates. Mockup Studio is not responsible for issues caused by Canva account restrictions, Canva platform changes, or third-party service availability.

Download Issues

If you experience any issue downloading your files or opening your access links, please contact us with your order number and checkout email address. We will help you access your purchase.

File Access

Please download and save your files after purchase. We recommend keeping a backup copy of your purchased files and access documents for future use.

Incorrect or Missing Files

If your order includes missing, incorrect, or broken files, contact us with details of the issue. We will review your order and provide the correct files or links when applicable.

No Physical Shipping

Because our products are digital downloads, shipping fees, tracking numbers, and physical delivery do not apply.

Refunds

Due to the digital nature of our products, all sales are generally final once the files or access links have been delivered. Please review our Refund Policy for more information.

Contact Us

If you need help accessing your digital product, contact us through our store contact page and include your order number.