Refund Policy

Refund Policy

Thank you for shopping with Mockup Studio. This Refund Policy explains how refunds are handled for our digital products, including mockups, Canva templates, downloadable files, and digital design assets.

Digital Product Policy

All products sold by Mockup Studio are digital products. No physical item will be shipped. Once your order is completed and access to the digital files or Canva template links has been provided, the product is considered delivered.

All Sales Are Final

Due to the digital nature of our products, all sales are final. We generally do not offer refunds, returns, or exchanges after a digital product has been delivered or accessed.

Before You Purchase

Please carefully read the product description, included files, compatibility details, and license information before purchasing. If you have questions about a product, contact us before placing your order.

Duplicate Purchases

If you accidentally purchase the same product more than once, please contact us with your order details. We will review the situation and may offer a refund for the duplicate order when appropriate.

Download or Access Issues

If you have trouble downloading your files or accessing your Canva template links, please contact us. We will help you access your purchase as quickly as possible.

Incorrect or Missing Files

If your order contains missing, incorrect, or broken files, please contact us with your order number and details of the issue. We will provide the correct files or access links when applicable.

Canva Access

Some products may require a Canva account to edit templates. Please make sure you can access Canva before purchasing. Mockup Studio is not responsible for Canva account restrictions, platform changes, or third-party service issues.

Non-Refundable Reasons

Refunds are not provided for buyer’s remorse, accidental purchases, lack of software knowledge, failure to read the product description, or choosing not to use the product after purchase.

Contact Us

If you need help with your order, please contact us through our store contact page. Include your order number and the email address used at checkout.